Return Policy

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Return Policy

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Our US Returns & Exchange Policy

The following policy applies to domestic (US) orders only.

Eligibility Window:

To qualify for a return, items must be received back to VIJA Design US within 30 days of your original order date. Exchanges must be received within 90 days.

Items Not Eligible for Return or Exchange:

  • Items marked as final sale
  • Clearance Items
  • Free gifts or promotional items with retail value
  • Returns received in damaged/worn condition
  • Returns received after 90 days of the original order date
  • Shipping charges, except in cases where we have made a shipping error.
  • If any of the above items are mailed to be returned, they will be mailed back to you at your expense.

Items Eligible for Store Credit Only:

Returns received at VIJA Design US between 31 and 90 days after the original order date.

How do I return an item that was a gift?

If you received an item from VIJA Design US as a gift, you can still return it! We’ll issue you a VIJA Design US store credit for the amount of the returned item. Please e-mail hello@vija-design.us.

What if there was something wrong with my order?

Please e-mail Email or call 888-315-8422 so we can make things right!

International Returns Policy

International Returns Eligibility Window: To qualify for a return, items must be received back at VIJA Design US within 60 days of your original order date.

Items Not Eligible for Refund or Store Credit:

  • Items marked as final sale
  • Clearance Items
  • Free gifts or promotional items with retail value
  • Returns received in damaged/worn condition
  • Returns received after 90 days of the original order date
  • Shipping charges, except in cases where we have made a shipping error.

Items Eligible for Store Credit Only:

Returns received at VIJA Design US between 61 and 90 days from your original order date.

How do I return an item I received as a gift?

If you received an item from VIJA Design US as a gift, you can still return it! We’ll issue you a VIJA Design US store credit for the amount of the returned item. Please e-mail info@vija-design.us.

What if there was something wrong with my order?

Please e-mail Email  or call 888-315-8422 so we can make things right!

Ship Returns & Exchanges to:

VIJA Design Returns

291 N. Hubbards Ln.

Ste. 172-183

Louisville, KY 40207

USA

International Exchanges

Unfortunately, due to the increased cost of International shipping, we do not offer International exchanges at this time. However, you can make a return as long as it’s received within 60 days of the original order date.

 

Wholesale Customer Return Policy:

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship for 30 days from the date of purchase. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of purchase. Please contact Hello@vija-design.com .

 

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